Please complete the appropriate sections below, submit to Thermo Products, LLC and await instruction on the status of your submittal. Warranty claims for defective parts must be submitted no more than 60 days after the failure of the part. Retain the defective part for Thermo Products instructions. If Thermo Products request that defective part be returned it must be received within 30 days of notification to receive credit. Pre-approval to return new and unused parts is required and subject to restocking charges.
If you are a homeowner, you must contact an authorized Thermo Products contractor for warranty claims or returned goods issues. If you are a Contractor who purchases direct from us, please use the Contractor Warranty/Return Claim form.
Warranty for all products sold are limited to the conditions of the warranty certificate included with the unit. If you need to order a replacement part, please call customer service. This form is for the return of defective parts for warranty credit only.